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Find answers to frequently asked questions, contact our support team, or explore our help resources.
Frequently Asked Questions
Find quick answers to the most common questions
🛋️ What furniture do you offer?
We offer a wide range of premium furniture including sofas, beds, dining tables, chairs, office desks, wardrobes, and custom-made pieces. All our furniture is crafted with Ethiopian wood and premium materials.
🚚 How much is shipping?
We offer Free Shipping on all orders over 5,000 ETB. For orders under 5,000 ETB, a flat shipping fee of 250 ETB applies. Delivery typically takes 2-5 business days within Adama and surrounding areas.
🔄 What is your return policy?
We offer a 7-day return policy on all products. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund. Items must be in original condition. Learn more about returns
🎨 Can I request custom furniture?
Absolutely! We specialize in custom furniture. You can submit your design requirements through our Custom Order page. Our team will review your request and provide a quote within 24 hours.
⏰ How long does delivery take?
Delivery typically takes 2-5 business days for in-stock items. Custom orders may take 2-4 weeks depending on complexity. You'll receive a tracking number once your order ships.
💳 What payment methods do you accept?
We accept multiple payment methods:
- Telebirr - Mobile money
- CBE Birr - Commercial Bank of Ethiopia
- Cash at Store - Pay when you pick up
- Bank Transfer - Direct bank deposits